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Dental treatmentGuarantee

We make every effort to provide our patients with long-term satisfaction following the course of treatment. We always do our best to make sure our patients are  satisfied with the perfect treatment, and we also provide this  guarantee for the dental services provided by our clinic. All our work is covered by a double insurance policy: – not only has INDEXMEDICA dental clinic  cover for third party liability insurance as a dental clinic, but also each of our dentists has an individual third party liability insurance policy.

Warranty conditions:

Duration of the guarantee:
1. Composite fillings – 3 years.
Composite fillings which are located in the surroundings of the tooth cervix (neck) are covered by a one-year guarantee. In the case of existing cavities in the remaining teeth (lack of so called supporting zones) we provide a guarantee for 12 months (after replacing the missing teeth, the guarantee is extended up to 3 years – with the exception of fillings in the cervical margins of the tooth). In the case of bruxism, the duration of the guarantee is assigned by the dentist.

2. Tooth core reconstruction and the glass – fibre radix posts – 2 years.
In the case of missing teeth in the remaining areas (lack of so called supporting zones) we provide a warranty for 6 months (after replacing the missing teeth, the guarantee is extended up to 2 years). In the case of bruxism, the duration of the guarantee is assigned by the dentist.

3. Fixed prosthetic restorations (classical crowns and bridges and crowns and bridges on implants, veneers, inlays, overlays) – 2 years.
In the case of missing teeth in the remaining areas (lack of so called supporting zones) we provide a warranty for 12 months (after replacing the missing teeth, the guarantee is extended up to 2 years). In the case of bruxism, the duration of the guarantee is assigned by the dentist.

4. Acrylic dentures – 1 year.
In the case of missing teeth in the remaining areas (lack of so called supporting zones) we provide a warranty for 6 months (after replacing the missing teeth, the guarantee is extended up to 1 year). In the case of bruxism, the duration of the guarantee is assigned by the dentist.

5. Metal frame acrylic dentures – 3 years.
In the case of missing teeth in the remaining areas (lack of so called supporting zones) we provide a warranty for 12 months (after replacing the missing teeth, the guarantee is extended up to 3 year). In the case of bruxism, the duration of the guarantee is assigned by the dentist.

6. Occlusal splint and relaxation splint – 1 year

7. Implants – 5 years
MiS/Osstem/GC Aadva Implants are covered by lifelong guarantee for material defects or damages.

Conditions of maintaining the guarantee:
1. Maintenance of proper oral hygiene.
2. Attendance without a call for scheduled check-up visits at INDEXMEDICA Dental Clinic in Kraków in the intervals fixed by the dentist or immediate appearance in the event of any identified problems. During the check – up visits, the following should be performed: hygiene treatments, fluoridation, planned replacement of used prosthetic components and the possible relining of removable dentures. The frequency and scope of these procedures is determined by your dentist depending on the indication. These treatments are performed according to the current price list.
3. Endodontic treatment (root canal treatment) is not covered by guarantee.
4. Surgical treatment e.g. resections, soft tissue surgeries including soft tissue transplantation, bone augmentation and other procedures in the field of the implantology are not covered by guarantee.
5. Mechanical damage of prosthetic restorations due to injuries, parafunctions or misuse are not covered by guarantee.
6. Temporary works – temporary crowns, dentures placed immediately after tooth extraction requiring relining after a period of time are not covered by guarantee.